Shipping policy

If you have questions about your order, you are always welcome to write to us at shop@korsbaekvisual.dk Should we experience a delay in your order, you will be contacted. If you have questions about delivery or tracking, please contact shop@korsbaekvisual.dk

You pay via secured system through the service ePay and / or Shopify Payments. Payment by card or MobilePay will be deducted from your account when the item is being processed. All our orders are produced immediately after you place an order. Our production works according to POD - Print on Demand - your order is printed a few minutes after it has been completed via the web shop.

Therefore, you will be able to see that the amount has been pulled from your account relatively shortly after- as your order is already being processed and thus as ongoing.

Have you received your goods damaged? 

Send photo documentation of the shipment inside and outside.
Make sure the package label is visible on the image.
Contact our complaints department directly at shop@korsbaekvisual.dk
Creation of complaint and treatment takes 1-10 working days. The customer has the opportunity to make a claim for a complaint no later than within 5 working days.

You have from the time you receive the product and 14 days ahead the opportunity to exchange your product. However, only in undamaged condition! All postage of return shipments is paid by the customer. Please contact shop@korsbaekvisual.dk, with tracking on the shipment so we can track the order. All return shipments should be directed to:

Korsbaek Visual
Att: Tina Korsbæk Holm
Nybovej 19
7500 Holstebro
Denmark

Refund of amounts will take up to 14 business days

At Korsbaek Visual we make reservations for typing and typing errors as well as any color change

Korsbaek Visual understands and respects the importance of privacy on the Internet. Korsbaek Visual will not disclose information about customers / users to third parties unless necessary to implement a transaction. Korsbaek Visual will not sell your name, address, email address, credit card or personal data to any third party without your prior permission.